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PagerDuty

PagerDuty is an incident management and response platform that helps organizations manage and resolve incidents more effectively, ensuring the reliability of digital operations. You can set up Wallarm to send incidents to PagerDuty.

Setting up integration

In PagerDuty UI, set up an integration for any existing service or create a new service specifically for Wallarm:

  1. Go to Configuration → Services.

  2. Open the settings of the existing service or click the New Service button.

  3. Create a new integration:

    • If you are configuring integrations of the existing service, go to the Integrations tab and click the New Integration button.
    • If you are creating a new service, enter the service name and proceed to the Integration Settings section.

  4. Enter the integration name and select the Use our API directly option as an integration type.

  5. Save the settings:

    • If you are configuring integrations of the existing service, click the Add Integration button.
    • If you are creating a new service, configure the rest of the settings sections and click the Add Service button.

  6. Copy the provided Integration Key.

In Wallarm UI:

  1. Open the Integrations section.

  2. Click the PagerDuty block or click the Add integration button and choose PagerDuty.

  3. Enter an integration name.

  4. Paste the Integration Key value into the appropriate field.

  5. Choose event types to trigger notifications.

    PagerDuty integration

    Details on available events:

    • System related:
      • User changes (newly created, deleted, role change)
      • Integration changes (disabled, deleted)
      • Application changes (newly created, deleted, name change)
    • Vulnerabilities detected, all by default or only for the selected risk level(s):
      • High risk
      • Medium risk
      • Low risk
    • Rules and triggers changed (creating, updating, or deleting the rule or trigger)
    • Scope (exposed assets) changed: updates in hosts, services, and domains

  6. Click Test integration to check configuration correctness, availability of the Wallarm Cloud, and the notification format.

    This will send the test notifications with the prefix [Test message]:

    Test PagerDuty notification

  7. Click Add integration.

Setting up additional alerts

Besides the notifications you have already set up through the integration card, Wallarm triggers allow you to select additional events for notifications:

For condition detailing, you can add one or more filters. As soon, as condition and filters are set, select the integration through which the selected alert should be sent. You can select several integrations simultaneously.

Choosing an integration

Disabling and deleting an integration

You can delete or temporarily disable the integration. While deleting stops sending notificatioins and completely deletes all configuration, disabling just stops sending notifications which you can at any moment re-enable with the same settings.

If for the integration the System related events are selected to trigger notifications, Wallarm will notify about both of these actions.

System unavailability and incorrect integration parameters

Notifications to the system are sent via requests. If the system is unavailable or integration parameters are configured incorrectly, the error code is returned in the response to the request.

If the system responds to Wallarm request with any code other than 2xx, Wallarm resends the request with the interval until the 2xx code is received:

  • The first cycle intervals: 1, 3, 5, 10, 10 seconds

  • The second cycle intervals: 0, 1, 3, 5, 30 seconds

  • The third cycle intervals: 1, 1, 3, 5, 10, 30 minutes

If the percentage of unsuccessful requests reaches 60% in 12 hours, the integration is automatically disabled. If you receive system notifications, you will get a message about automatically disabled integration.