#   PagerDuty

[PagerDuty](https://www.pagerduty.com/) is an incident management and response platform that helps organizations manage and resolve incidents more effectively, ensuring the reliability of digital operations. You can set up Wallarm to send incidents to PagerDuty.

##  Setting up integration

In PagerDuty UI, [set up an integration](https://support.pagerduty.com/docs/services-and-integrations) for any existing service or create a new service specifically for Wallarm:

1. Go to **Configuration** → **Services**.
2. Open the settings of the existing service or click the **New Service** button.
3. Create a new integration:

    *   If you are configuring integrations of the existing service, go to the **Integrations** tab and click the **New Integration** button.
    *   If you are creating a new service, enter the service name and proceed to the **Integration Settings** section.
4. Enter the integration name and select the **Use our API directly** option as an integration type.
5. Save the settings:

    *   If you are configuring integrations of the existing service, click the **Add Integration** button.
    *   If you are creating a new service, configure the rest of the settings sections and click the **Add Service** button.
    
5. Copy the provided **Integration Key**.

In Wallarm UI:

1. Open the **Integrations** section.
1. Click the **PagerDuty** block or click the **Add integration** button and choose **PagerDuty**. 
1. Enter an integration name.
1. Paste the **Integration Key** value into the appropriate field.
1. Choose event types to trigger notifications.

    ![PagerDuty integration](https://docs.wallarm.com/images/user-guides/settings/integrations/add-pagerduty-integration.png)

    Details on available events:
      
    * System related:
        * [User](https://docs.wallarm.com/user-guides/settings/users.md) changes (newly created, deleted, role change)
        * [Integration](https://docs.wallarm.com/user-guides/settings/integrations/integrations-intro.md) changes (disabled, deleted)
        * [Application](https://docs.wallarm.com/user-guides/settings/applications.md) changes (newly created, deleted, name change)
        * Errors during regular update of specifications used for [rogue API detection](https://docs.wallarm.com/api-discovery/rogue-api.md) or [API specification enforcement](https://docs.wallarm.com/api-specification-enforcement/setup.md#step-1-upload-specification)
    * [Rules](https://docs.wallarm.com/user-guides/rules/rules.md) and [triggers](https://docs.wallarm.com/user-guides/triggers/triggers.md) changed (creating, updating, or deleting the rule or trigger)
    * [Security issues](https://docs.wallarm.com/user-guides/vulnerabilities.md) detected by [all methods](https://docs.wallarm.com/about-wallarm/detecting-vulnerabilities.md#detection-methods), all or only for the selected risk level(s):
        * Critical risk
        * High risk
        * Medium risk
        * Low risk
        * Info risk
1. Click **Test integration** to check configuration correctness, availability of the target system, and the notification format.

    This will send the test notifications with the prefix `[Test message]`:

    ![Test PagerDuty notification](https://docs.wallarm.com/images/user-guides/settings/integrations/test-pagerduty-scope-changed.png)

1. Click **Add integration**.

!!! info "Wallarm Cloud IP addresses"
    To provide Wallarm Cloud access to your system, you may need a list of its public IP addresses:

    **US Cloud:**

    ```
    34.102.90.100
    34.94.156.115
    35.235.115.105
    34.94.85.217
    34.94.51.234
    34.102.59.122
    34.94.238.72
    35.235.100.79
    34.102.45.38
    34.94.241.21
    34.94.203.193
    34.94.238.221
    34.94.9.235
    34.94.118.150
    34.94.193.9
    ```

    **EU Cloud:**

    ```
    34.141.230.156
    34.91.138.113
    34.90.114.134
    35.204.127.78
    34.90.24.155
    34.7.147.149
    ```

    **ME Cloud:**

    ```
    34.166.215.174
    ```
## Setting up additional alerts

Besides the notifications you have already set up through the integration card, Wallarm triggers allow you to select additional events for notifications:

* Number of [attacks](https://docs.wallarm.com/glossary-en.md#attack), [hits](https://docs.wallarm.com/glossary-en.md#hit) or incidents per time interval (day, hour, etc.) exceeds the set number

    !!! info "What is not counted"
        * For attacks: 
            * The experimental attacks based on the [custom regular expressions](https://docs.wallarm.com/user-guides/rules/regex-rule.md).
        * For hits:
            * The experimental hits based on the [custom regular expressions](https://docs.wallarm.com/user-guides/rules/regex-rule.md).
            * Hits not saved in the [sample](https://docs.wallarm.com/user-guides/events/grouping-sampling.md#sampling-of-hits).

* [Changes in API](https://docs.wallarm.com/api-discovery/track-changes.md) took place
* IP address was [denylisted](https://docs.wallarm.com/user-guides/ip-lists/overview.md)
* New [rogue API](https://docs.wallarm.com/api-discovery/rogue-api.md) (shadow, zombie) was detected
* New user was added to the company account

For condition detailing, you can add one or more filters. As soon, as condition and filters are set, select the integration through which the selected alert should be sent. You can select several integrations simultaneously.

![Choosing an integration](https://docs.wallarm.com/images/user-guides/triggers/select-integration.png)
## Disabling and deleting an integration

You can delete or temporarily disable the integration. While deleting stops sending notifications and completely deletes all configuration, disabling just stops sending notifications which you can at any moment re-enable with the same settings.

If for the integration the **System related** events are selected to trigger notifications, Wallarm will notify about both of these actions.
## System unavailability and incorrect integration parameters

Notifications to the system are sent via requests. If the system is unavailable or integration parameters are configured incorrectly, the error code is returned in the response to the request.

If the system responds to Wallarm request with any code other than `2xx`, Wallarm resends the request with the interval until the `2xx` code is received:

* The first cycle intervals: 1, 3, 5, 10, 10 seconds
* The second cycle intervals: 0, 1, 3, 5, 30 seconds
* The third cycle intervals:  1, 1, 3, 5, 10, 30 minutes

If the percentage of unsuccessful requests reaches 60% in 12 hours, the integration is automatically disabled. If you receive system notifications, you will get a message about automatically disabled integration.