Wallarm Troubleshooting¶

This section describes most common troubleshooting cases related to Wallarm, providing you with solutions to possible problems and information about tools you can use to investigate and solve them.

Tools¶

If you have some problem when working with Wallarm, the following tools are in your hands:

This documentation, explaining logic of how things work
This Troubleshooting section in the documentation

How to use docs

Use search, ask AI bot, browse topics in the left menu.
Wallarm service status page
Wallarm filtering node logs
Wallarm filtering node statistics

Wallarm service status page¶

Wallarm status page https://status.wallarm.com displays live and historical data on the availability of Wallarm Console and Wallarm API services for each Wallarm Cloud:

Statuses¶

Degraded performance means the service is working but is slow or otherwise impacted in a minor way.
Partial outage means the services are completely broken for a subset of clients.
Major outage means services are completely unavailable.

Notifications¶

Yes, if you are subscribed to updates. To subscribe, please click SUBSCRIBE TO UPDATES and select the subscription channel:

Email to receive notifications when Wallarm creates, updates, or resolves an incident.
SMS to receive notifications when Wallarm creates or resolves an incident.
Slack to receive incident updates and maintenance status messages.
Webhook to receive notifications when Wallarm creates an incident, updates an incident, resolves an incident, or changes a service status.

Automatic incident creation¶

Incidents are created when services are having downtime. During a downtime-related event, we add a page describing the issue, what we are doing about it, and when we expect the issue will be fixed.

As time goes on, the cause of the incident is identified, the identified incident is then repaired, and the incident status is updated to reflect the current status.