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ServiceNow

You can set up Wallarm to create trouble tickets in ServiceNow when the following events are triggered:

  • System related:

    • User changes (newly created, deleted, role change)
    • Integration changes (disabled, deleted)
    • Application changes (newly created, deleted, name change)

  • Vulnerabilities detected, all by default or only for the selected risk level(s):

    • High risk
    • Medium risk
    • Low risk

  • Scope (exposed assets) changed: updates in hosts, services, and domains

Requirements

ServiceNow is a platform to help companies manage digital workflows for enterprise operations. Your company needs an owned ServiceNow instance and workflow apps built within it to integrate these apps with Wallarm.

Setting up integration

In ServiceNow UI:

  1. Get name of your ServiceNow instance.

  2. Get username and password to access the instance.

  3. Enable OAuth authentication and get client ID and secret as described here.

In Wallarm UI:

  1. Open Wallarm Console → Integrations → ServiceNow.

  2. Enter an integration name.

  3. Enter the ServiceNow instance name.

  4. Enter username and password to access the specified instance.

  5. Enter OAuth authentication data: client ID and secret.

  6. Select event types to trigger notifications. If nothing is selected, ServiceNow trouble tickets will not be created.

  7. Test the integration and make sure the settings are correct.

  8. Click Add integration.

ServiceNow integration

Testing integration

Integration testing allows checking configuration correctness, availability of the Wallarm Cloud, and the notification format. To test the integration, you can use the button Test integration when creating or editing the integration.

The integration is tested as follows:

  • Test notifications with the prefix [Test message] are sent to the selected system.

  • Test notifications cover the following events (each in a single record):

    • New user in the company account
    • Newly discovered IP in the company scope
    • New trigger in the company account
    • Newly discovered security vulnerability

  • Test notifications include test data.

Updating integration

To update the settings of active integration:

  1. Go to Wallarm Console → Integrations in the US or EU Cloud.

  2. Open an active integration.

  3. Make required changes and click Save.

Disabling integration

To stop sending reports and notifications temporarily, you can disable the integration:

  1. Go to Wallarm Console → Integrations in the US or EU Cloud.

  2. Open an active integration and click Disable.

To re-enable sending reports and notifications, open the disabled integration and click Enable.

Disabling the integration is the system event. If you receive system notifications, messages about disabled integration will be sent to the configured system.

Deleting integration

To stop sending reports and notifications permanently, you can delete the integration. Deleting an integration cannot be undone. The integration will be removed from the list permanently.

  1. Go to Wallarm Console → Integrations in the US or EU Cloud.

  2. Open integration and click Delete.

  3. Confirm the action.

Deleting the integration is the system event. If you receive system notifications, messages about deleted integration will be sent to the configured system.